Supports and adheres to all Beaumont Health’s customer service, service excellence, and performance standards. Promotes positive public relations with patients/residents, family members, guests, and others. Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. Demonstrates personal commitment through active involvement in the performance improvement process. Supports the Mission, Value and Vision of Beaumont Health (BH). Culture Our goal is to create a culture where everyone brings their best self to work, is highly engaged, reflects a team-oriented approach, strives for excellence, and treats patients, families and other staff with compassionate, extraordinary care, every day. Mission Compassionate, extraordinary care every day Vision To be the leading, high-value health care network focused on extraordinary outcomes through education, innovation and compassion Values Patient & Family-Centered Care Our goal is to ensure that patients and their families function as true partners in care and are a driving force behind decisions and activities partnering to craft and implement patient experience practices that meet patient/families and the organization’s needs. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. Demonstrates excellent customer services skills and supports the model of patient and family centered care This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Perform front office duties to provide coverage as needed 9. Demonstrates courteous behavior, gives clear directions, maintains standards in regard to personal appearance, introduces themselves properly to the patient, and treats all patients with dignity and respect. Ability to demonstrate the Beaumont Health Standards in all aspects of job performance 7. Demonstrates knowledge of physical, intellectual, psycho-social, developmental tasks, major fears and stressors significant for each age group served while providing a safe environment of care and recognizing safety risk considerations for each age group served. Communicates with physicians and mid-level providers within the practice in a timely and efficient manner while exhibiting the Beaumont Health Standards. Tracks status and results of lab, x-ray or other evaluations completed on patient. Signs and dates all entries in the medical record appropriately to identify role as Medical Scribe. Accompanies physician into patient exam room to transcribe history, physical exam and procedures as stated by the physician during interview and exam of patient. Physician shall introduce the Medical Scribe to the patient as being present to document the physician’s dictation of the care provided. The primary role of the Medical Scribe is to assist the physician with documenting the medical chart of each patient seen in the practice.
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